Because we can not control what happens to the equipment after in leaves our care, software related problems have no warranty, but we will work with you to resolve the issue. Most service parts will have a 90 day warranty.

Repair turn-a-round time

We understand being without your computer is an inconvenience. Normal turn-a-round time for repairs is 3 to 5 business days. We will do our best to repair your equipment as soon as possible. Ask us about our rental program if you need a loaner computer.

Diagnostics on carry in repairs

All equipment will be assessed a diagnostic fee. This means that we will diagnose the problem but not necessarily be able to repair your equipment in the time it takes to do the diagnostics. At this time we will notify you with a repair estimate and give you the option of repairing or not.

If the equipment is under warranty, and it is diagnosed as "No Problem Found", or if the problem is diagnosed as being a software issue, or the problem is due to a non-Apple part, there will be a diagnostic fee charged and there also may be a labor charge. Apple does not warranty non-Apple parts. If the repairs are covered by warranty, the diagnostic fee will be waived. See warranty section bellow.

Carry in or Bench Repairs

Carry in repairs are handled on a first come first served basis.

On-Site Service

On-site service is scheduled on a first come first served basis after all contract customer requests have been fulfilled. Rates for non-contract on-site services are $125 per hour with a one hour minimum.

Travel

There is a $35 on-site travel charge for service within Eau Claire and Altoona. Out side of this area, the travel rate is $75 per hour round trip. The customer must pay all charges in full according to the terms that have been granted by MacMan, Inc. There will be a finance charge of 1.5% for late payments.

Expedited Service

Occasionally, you may require a repair to be done sooner than our normal turnaround time allows. In these situations, if possible, we can offer an expedite option. Because this interrupts our repair flow, there is a higher service rate. The expedited service rate is 1.5 times our normal service rate. Based on the time of day, type of service, and need for parts, expedited service may not mean that your repair will be completed the same day.

Warranty

All warranties subject to the terms of the manufacturer.

If your Apple product is still within the warranty period, we will repair it under the terms of your Apple warranty. In most cases, warranty issues are looked at within 24 business hours.

Warranty Options

If your Apple equipment falls within the warranty guidelines, your options are to bring it in or have a technician come to you. If you are located beyond a 60 mile radius, there may be an additional travel charge, otherwise it will be covered under warranty. We will service your equipment according to the terms and guidelines of Apple's limited warranty. If the equipment is diagnosed as "No Problem Found", or if the problem is diagnosed as being a software issue, there will be a diagnostic fee and there will also be a travel and labor charge.

Post Repair Issues

We do not have control of what the customer does once they get equipment back. If there is an issue once you get your equipment back, call us immediately. Any issue not brought to our attention within two days, will be considered a new and different issue. If there is an issue directly related to the reason the equipment was brought in, we will look at it again at our expense. This does not mean if you brought your computer in to have additional memory installed and now your printer doesn't work, we will fix that at our expense. This would be considered a new issue.

Payment terms

All customers that have not established terms with us are required to pay when they pick up their equipment. Service on older equipment will be subject to pre-payment. Equipment must be picked up within 45 days of being notified that the work is complete. Any equipment not picked up within 45 days becomes the property of MacMan, Inc. in exchange for the accumulated charges. There will be a finance charge of 1.5% for late payments. There will be a $30 fee for all NSF checks.